Product FAQ – swim – en

FAQ

What do I need to join a virtual swim?

First, you need to have good health conditions to exercise, a pool or open water place and willingness to complete the swim. You will also need a debit or credit card to subscribe and an Android or iOS mobile phone to submit your results through our mobile app. That’s all! Have fun.

Where can I complete my run?

You can complete it anywhere you want, like in a public pool or private pool. Don’t forget to stay safe during your exercise!

How much time do I have to complete the virtual swim?

It’s based on your pace. You can complete the swim within a day as a single session or within weeks or months as multiple sessions. Your challenge will be completed once you reached the total distance and it has been recorded to our system via the raceXplus app. Faster you complete it, earlier you will get your medal as a gift. If it’s not completed within 12 months after registration, your challenge will be automatically closed.

How to receive my medal?

After completed the swim, we are mailing you the gate To Europe medal to your registered address.

How to get my perks?

On our website you can find a selected collection of vouchers and discount coupons under the Perks section. All the active perks accessible once you completed a challenge after login. The coupons can be used in our partners’ site or store as per their T&C.

I have more questions!

We are here to help you. If you don’t find the answer in the FAQ, Terms and Conditions or Privacy Policy feel free to contact us.